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Meet & Assist

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Marhaba Service

This service is offered in cooperation with DNATA at Dubai International Airport (Terminals 1, 2 & 3). Guests are met before the Immigration counter, escorted through the Airport and then handed over to Masa Tours Airport Representatives.

 

MARHABA SERVICE UPON ARRIVAL

* A warm welcome.

* Fast track clearance escort through all arrival formalities.

* Assistance at the baggage belt area.

* Handover of visa or other essential documents to passengers.

* Handover passenger to Masa Tours Airport Representatives at the meeting point.

 

MARHABA SERVICE UPON DEPARTURE

* A warm welcome at the Marhaba Check-in Lounge located at the departure check-in area including light refreshments and a selection of reading materials.

* Fast track clearance escort through all departure formalities.

 

 

*    Terms & conditions are subject to change   

 

Marhaba Gold Marhaba Service

 

Our gold service (previously known as Personalised Service) provides you with a dedicated escort just for you on arrivals or departures. Your own personal guide will accompany you exclusively through all airport formalities, making your journey that much easier.

On Arrivals in Dubai

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  • Dedicated one-to-one escort from arrivals. You will be met as you enter the terminal by a marhaba agent holding a
    name board
  • Assistance through all airport arrival formalities
  • Special hand baggage trolleys (on request)
  • Assistance at the baggage belt area and complimentary porter service
  • Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by
    Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 at Dubai International airport.
  • Complimentary access to the marhaba lounge on your next departure from Dubai
  • Escort to the receiving party at the meeting point outside arrivals

Silver Meet & Greet


Our silver service (previously known as Diamond Service) offers a full meet and greet service from the minute you arrive at the airport or into the terminal. Available at Dubai and Bahrain International airports, this service includes a complimentary porter service and is recommended for passengers with special needs as well as young and first-time passengers., For a more personal experience, choose our gold service where you can enjoy a dedicated escort, exclusively for you, through the airport formalities.

This service includes:

  • Full escort through airport related formalities
  • Special hand baggage trolleys (on request)
  • Assistance through all airport formalities and clearance through marhaba’s dedicated fast track counter
  • Complimentary porterage services and assistance with baggage
  • Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 in Dubai International airport).

 

On Departures

  • You will be met at the kerbside and escorted with complimentary porter service at the check-in area
  • Full escort through check-in, immigration and security formalities
  • In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.

 

On Arrivals

  • A warm welcome on arrivals. You will be met as you enter the terminal by a marhaba agent holding a name board
  • Full escort and fast -track through immigration formalities and security screening
  • Assistance at the baggage belt area and complimentary porter service
  • Escort to the receiving party at the meeting point outside arrivals
  • In addition to the above, if you are arriving at Bahrain International Airport you will be welcomed to the marhaba arrival lounge with complimentary refreshments while your marhaba agent processes your passport clearance

 

Charges Per Passenger in USD (Subject to change)

Terminal Arrival Departure
  Dubai Terminal 1 $44 $44
  Dubai Terminal 2  $31 $31
  Dubai Terminal 3  $44

$44

Marhaba Bronze Meet & Greet

 


Previously known as ‘Standard Meet & Greet’, our bronze service can be booked for arrival or departure at Dubai and Bahrain International airports. You will be met by a friendly marhaba staff member who will guide and assist you through the formalities, making your journey much easier and more relaxing.

Arrivals Meeting Point:
You will be met at the arrivals area before immigration – look for your name on the marhaba plasma screens located at different points along your journey.

Departure Meeting Point:
If your flight departs from Dubai International airport, here’s where to find us :

In Terminal 1 you will be met at the marhaba meeting lounge immediately after security at area A. In Terminal 2, you will find us at the marhaba sales office in the departure area before you check in. In Emirates Terminal 3, you will find us at the marhaba meeting lounge in the departure area before you check in.

If you are departing from Bahrain International Airport, you will be met at the check-in area entrance.

This service includes:

  • A warm welcome on arrival / departure
  • Assistance and guidance through airport clearance and all related formalities

 

On Departures

  • Escort through check-in, immigration and security formalities
  • In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials

 

On Arrival

  • Handover of your visas and/or other essential documents
  • Escort through immigration formalities and the security screening
  • Assistance at the baggage belt area *
  • Escort to the receiving party at the meeting point outside arrivals

*Porter service available at an extra charge

Charges (Subject to change) Per Passenger in USD

Terminal Price
 Dubai Terminal 1 $27
 Dubai Terminal 2 $25
 Dubai Terminal 3  $27
 Bahrain   $27

 

   Important Information   

The above service needs to be booked 24 hours prior to arrival/departure and is subject to availability. Supplementary charges apply in Dubai for bookings made 10 hours prior to flight arrival or departure.

Ahlan Service Dubai

 

Ahlan services comprises of a group of highly trained and self motivated individuals whose sole aim is to look after their guests in a manner that far exceeds expectations.

All of us at Ahlan Services eagerly await the arrival of our guests day in and day out , and get immense pleasure from pampering them as they make their way through the various stages of the arrival process at Dubai International Airport.

We constantly explore new avenues of excellence in service standards with a view to making our guest's airport experience a real pleasure.
 

PRIVATE CARMin. persons: 1
Max. persons: 4
Luggage: 3 pieces

 

Make your stay in the UAE as stress free as possible by knowing that your transfer to and from the airport of your choice is already arranged. Our English-speaking chauffeur will meet and greet you, and then proceed to drive you to your destination of choice in the complete comfort of this sedan that seats up to 4 passengers and 3 pieces of luggage. A water bottle is also available for each of our guests.